As for Wednesday (8.01) orders processing has been resumed. Until end of this week all delayed orders should be sent.
January, the weather is what it is, and unfortunately, we’ve been hit with a bad cold. Since there aren’t many of us, it has caused some issues with processing orders. Today (Tuesday, January 7th), no one will be able to prepare orders for shipping. I hope we’ll manage to send out at least some orders tomorrow, but after the extended weekend, there are quite a few to handle.
I apologize for the inconvenience, but unfortunately, this is the flip side of being a small business – it makes us flexible and able to adapt to our clients’ needs, but in situations like this, it’s hard to keep things running smoothly.
We’re taking care of ourselves and hope everything will get back to normal in a few days.
We wish all our clients, colleagues and friends a healthy, peaceful Christmas! May this holiday be an opportunity for all of us to become better people.
The special days of this season are just around the corner. Here’s how our schedule looks this year:
December 20th (Friday): The last “normal” workday – all paid orders should be shipped.
December 21st-22nd (Saturday-Sunday): We are closed.
December 23rd: We are working mostly as usual, but based on past experience, there may be disruptions with shipping orders. Couriers may not always pick up parcels on this day, so we cannot guarantee shipments.
Today we have released update to our webshop, this time it will make easier shopping for customers outside of EU. In case order is eligible for no VAT (so delivery outside of EU and invoice for company outside of EU) VAT will be removed before seeing cart summary (last step before placing order):
Not all delivery methods are eligible (for now only Post).
We have introduced new feature for our customers from EU, who order for companies. If data provided during checkout shows that order can be fulfilled with reverse charge for VAT:
delivery to EU country different than Poland
there will be an invoice for company outside of Poland
On last stage, just before placing an order our system will show request to check tax ID in VIES database. This is required step:
In case tax id is active in VIES database You will get notification:
After reloading page, You will get quote with VAT removed:
Different outcome will be in case VIES service does not work (happens quite often, since VIES is dependent on services from each EU country to validate tax IDs). In that case You will see something like that:
Then You can reload page and try again. Usually VIES disruption lasts only few minutes.
There can be other option – VIES is working and tax ID you have provided is not active. Usually that means You have provided different tax id (most countries have different tax ids for use when purchasing in other EU countries). Just correct invoice data and try again.
There can be also some formal reason that tax id is not recognized and reverse charge invoice can’t be issued. If You need reverse charge invoice then first resolve issue in tax office of country which have issued tax id.
Summary
In case You will validate your tax ID during checkout our system will charge you only amount without VAT. This is best way to pay for order with invoice.
If You won’t validate ID we will do it later and in case reverse charge invoice can be issued we will do it and refund VAT amount (this was how it was working until now). Be advised that charge via PayPal or PayU are in PLN (Polish złoty) and during refund your bank will do exchange. We can’t guarantee you will get exact refund in your currency.
